Complete Order (technically) (IW32)
Purpose
Use this procedure to set the status of your Service Order (and associated Service Request) to "technically completed" and to update the technical findings with damage and cause details.
Setting the status to "technically completed" causes any outstanding Purchase Requisitions, Reservations and scheduled capacities to be cleared.
Trigger
Perform this procedure when all work has been completed on your Service Order.
Prerequisites
•  The Service Order has been "released" or "put in process".
Navigation Path
Use the following navigation path to begin this transaction:
•  Select Processes è Service Request through to Invoice è Completion è Complete Order to go to the Change Order: Initial screen.
•  Select Processes è Service Request through to Invoice è Service Order Planning è Plan Order to go to the Change Order: Initial screen.
Helpful Hints
•  It is still possible to confirm labour and material usage even if a Service Order has been technically completed.
Field Description Tables
The R/O/C column of each Field Description table indicates whether the field usage is:
R - Required in SAP.
O - Optional in SAP.
C - Conditional in SAP.
Procedure
1. Start the transaction using the navigation path.
screen  SAP Easy Access Main Menu
2. Double click on Complete Order to go to the Change Order: Initial screen.
screen  Change Order: Initial Screen
3. Complete the following field:
• Order
 
4. Click Image to go to the Change Service Order: Central Header screen.
screen  Change Service Order (With Contract): Central Header
5. Click Image to change the status of the Service Order to "technically completed".
screen  Complete
6. As required, complete the following fields:
• Reference date
• Reference time
• Complete notifctns
• StrtMIfn
• StrtMIfn time
• MalfEnd
• MalfEnd time
• Breakdown
• Breakdown dur.
• [Unlabelled field to the right of Breakdown dur.]
 
7. Click Image to enter specific information relating to damages.
screen  Complete
8. As required, complete the following fields:
• Damage [Group identification]
• [Unlabelled field to the right of the Damage group ID]t
• [Unlabelled field for damage text]
• Cause text [Group identification]
• [Unlabelled field to the right of the Cause Text ID.]
• [Unlabelled field for cause text]
 
9. Click Image to save your damage description.
screen  Change Order: Initial Screen
Note The system displays the message, "Order xxxx saved with notification xxx".
10. Click Image to return to the SAP Easy Access Main Menu.
11. You have completed this transaction.
Result
You have set the status of your Service Order (and Service Request if requested) to "technically completed" and updated the technical findings with damage and cause details.
Any outstanding Purchase Requisitions, Reservations and scheduled capacities are cleared.